About Us

  It’s about the financial strength of our capacity providers

DUAL New Zealand, established in March 2011, is a speciality lines underwriting agency committed to delivering insurance solutions for New Zealand businesses.

DUAL provides clients with local professional assistance backed by significant central resource. We also partner with clients and brokers to offer support and advice on such matters as legal and claims development and loss prevention. None of our clients are the same. DUAL works to understand the particular needs of your business to ensure you stand on your own two feet.

DUAL derives strength from its association with Lloyd's of London.  DUAL New Zealand underwrites exclusively on behalf of certain Underwriters at Lloyd's. Lloyd’s of London is an APRA regulated insurer and since the late seventeenth century, the name Lloyd’s has been synonymous with insurance. Many of the world’s leading underwriters are based at Lloyd’s. The market is internationally renowned and has an impeccable claims record. In New Zealand, Lloyd’s is proud to be a member of the Insurance Council of New Zealand, and strives to comply with the agreement we have made under the General Insurance Code of Practice.

Lloyd's has strong financial security with the following Financial Strength Ratings: A (Excellent) A.M Best, A+ (Strong) Standard and Poors and A+ (Strong) Fitch.

Lloyd's syndicates Arch Insurance Company (Europe) Ltd and Hiscox Underwriting Limited act as major insurance partners.  DUAL is part of the Hyperion Insurance Group. 

How are claims handled?

At DUAL, we have an in house financial lines claims team who are specifically dedicated to handling your financial lines claims. Our team comprises legally qualified claims handlers with significant legal and industry expertise who will work with you to handle your claim from notification through to resolution.